Order Defect Rate
$1,500.00
Any item that was returned, had damaged packaging, or was opened but not used cannot be labeled as “new” pursuant to Amazon’s conditions policy. Even though the product is brand new and never used, it may have damage to the packaging or previously opened and later returned. This can severely impact your ODR, and if it is higher than 1%, it will cost you your Buy Box and your selling privileges. A good plan of action has to be submitted to Amazon within 17 days to reinstate your account. Your ODR is mostly influenced by A-to-Z claims and negative feedback, so carefully examine and filter them to maintain your ODR and prevent account suspension. Track down recurring problems and rectify them immediately so they don’t cause long-term damage to the account.
Any item that was returned, had damaged packaging, or was opened but not used cannot be labeled as “new” pursuant to Amazon’s conditions policy. Even though the product is brand new and never used, it may have damage to the packaging or previously opened and later returned. This can severely impact your ODR, and if it is higher than 1%, it will cost you your Buy Box and your selling privileges. A good plan of action has to be submitted to Amazon within 17 days to reinstate your account. Your ODR is mostly influenced by A-to-Z claims and negative feedback, so carefully examine and filter them to maintain your ODR and prevent account suspension. Track down recurring problems and rectify them immediately so they don’t cause long-term damage to the account.
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